Job Description
Experienced team lead for customer support department. Manage a team of 20+ customer support executives.
Key Responsibilities
• Lead and motivate customer support team
• Monitor team performance and KPIs
• Handle escalations and complex queries
• Conduct training sessions
• Prepare reports for management
• Improve customer service processes
Requirements
• Graduate/Postgraduate degree
• 5+ years of customer support experience
• 2+ years of team handling experience
• Excellent leadership skills
• Strong problem-solving abilities
• Proficiency in CRM software